Mindful Schools: Design Thinking

Mindful Schools is one of the key players in the movement to integrate mindfulness into the everyday learning environment of K-12 classrooms. The organization has trained over 25,000 educators, parents, and mental health professionals who work with youth. These graduates, spanning 100+ countries, have reached over 1.5 million children worldwide. In order to help Mindful Schools…

ZOOM International: Digital Marketing

ZOOM International is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors and an 88 Net Promoter Score from analysts, 1700+ customers, and 350+ partners across 90+ countries. I have been working as the ZOOM “UX team of one” for their marketing department, helping them update various parts of their…

IRS: Design Thinking

The IRS is a bureau of the Department of the Treasury and one of the world’s most efficient tax administrators. In fiscal year 2015, the IRS collected almost $3.3 trillion in revenue and processed almost 240 million tax returns. I was invited by members of the payment team to help them refine their online product…